Quality Assurance Trends to Watch in 2020

With the quality assurance trends becoming almost the starting point for successful software testing planning, it is important to ask yourself about Judi online the background of the situation.

The World Quality Report (WQR) 2019–2020 revealed that there is still much to take into account this year. Artificial intelligence and machine learning, test data environments, cost containment and efficiency, and more are expected to be the trends that will shape the software testing landscape in 2020.

Today, let’s focus on Agile and DevOps as well as test automation – two trends that have stayed relevant through the years.

The journey from customer satisfaction to business growth
This year’s report shows that the main goal of QA and software testing is to contribute to business growth and outcomes. Last year, the WQR respondents showed more interest in achieving the satisfaction of the end consumer.

We believe that companies not only pay attention to meeting end-user needs directly – they do it indirectly through achieving business growth.

If the cost of doing business is experiencing a decrease due to the introduction of high-quality software, the price of a service or product for the end user is reducing as well. That means that they are more likely to opt for your offerings rather than your competitor’s.

At the same time, reaching user satisfaction is still a focal area and can be seen to supplement the number one priority goal – contributing to business outcomes – and fully attain it.

Let’s take an online shopping experience as an example and explore the aspects that may define its success in the market.

The satisfaction and the level of users’ loyalty directly depend on how easy and fast they can find the right product on the website and buy it.
For business growth, the store has to function flawlessly. If the website is down, it does not generate profits.
The new or outstanding functionality that differentiates your website from millions of others is important too. Let’s say you have a feature for “automatic selection of the cheapest delivery option”. This small enhancement can make your buyers happier – they’ll get what they need cheaper and faster.